Privacy Policy

BB5Star Solutions collects the following types of information when you use our website and services:

• Personal information you provide: Name, email address, phone number, business name, and any other information you share with us through the website chat widget, by email, or by phone.
• SMS opt-in data: When you opt in to our SMS messaging program, we collect your mobile phone number and your express written consent to receive text messages.
• Automatically collected data: IP address, browser type, device information, operating system, referring URLs, pages visited, and timestamps of visits.
• Cookies and tracking technologies: We use cookies, web beacons, and similar technologies to collect usage data and improve your experience (see Section 4 below).

We use the information we collect for the following purposes:

• To provide, maintain, and improve our reputation management services
• To communicate with you about our services, including sending SMS messages if you have opted in
• To respond to your inquiries and provide customer support
• To send promotional materials and updates about our services (with your consent)
• To analyze website usage and improve our website and user experience
• To comply with legal obligations and protect our rights

When you provide your phone number and affirmatively agree to receive text messages through our website chat widget, you are providing your express written consent to receive recurring automated text messages from BB5Star Solutions. You may opt in to transactional messages, marketing messages, or both — each requires its own separate affirmative agreement.

How you opt in (Call-to-Action):

• Website chat widget: By sharing your phone number inside the chat widget at bb5starsolutions.com and confirming you'd like to receive the applicable SMS message type(s). The chat widget is the only on-site SMS opt-in method.
• Keyword opt-in: By texting a designated keyword to our phone number as advertised in our marketing materials.
• Written/In-person: By providing your phone number and signing a consent form at events or consultations.

Types of messages you may receive:

• Transactional: Appointment confirmations, service updates, account notifications, review request reminders, and reputation monitoring alerts.
• Marketing: Promotional offers, business tips, new service announcements, special discounts, and reputation management insights.

Program details:

• Message frequency: Approximately 2–6 messages per month. Frequency may vary.
• Opt-out: You may opt out at any time by replying STOP to any message. You will receive a one-time confirmation message and no further texts.
• Help: Reply HELP to any message for assistance, or contact us at bb5starsolutions@gmail.com.
• Cost: Message and data rates may apply depending on your carrier and plan.
• Consent is not a condition of purchase: You are not required to opt in to SMS messaging in order to purchase any of our services.

For complete SMS program details, please see our SMS Terms & Conditions.

Our website uses the following tracking technologies:

• Essential cookies: Required for basic website functionality such as page navigation and access to secure areas.
• Analytics cookies: Help us understand how visitors interact with our website by collecting usage data anonymously.
• Marketing cookies: Used to track visitors across websites to display relevant advertisements.

You can control cookie preferences through your browser settings. Disabling certain cookies may affect website functionality.

BB5Star Solutions takes the security of your personal information seriously. We implement the following measures to protect your data:

• SSL/TLS encryption for all data transmitted between your browser and our servers
• Secure storage of personal data with access limited to authorized personnel
• Regular security assessments and updates to our systems
• Employee training on data protection and privacy best practices
• Third-party service providers are vetted for their security practices

While we strive to protect your personal information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security.

You have the following rights regarding your personal information:

• Access: You may request a copy of the personal data we hold about you.
• Correction: You may request that we correct inaccurate or incomplete data.
• Deletion: You may request that we delete your personal data, subject to legal retention requirements.
• Opt-out of SMS: Reply STOP to any text message to unsubscribe from our SMS program.
• Opt-out of marketing emails: Click the unsubscribe link in any marketing email.
• Withdraw consent: You may withdraw consent for data processing at any time by contacting us.

To exercise any of these rights, please contact us using the information in Section 7 below.

No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

BB5Star Solutions will never sell, rent, lease, or share your phone number or SMS opt-in consent information with any third parties for their own marketing purposes.

Your SMS opt-in data (phone number and consent status) is used exclusively by BB5Star Solutions for the purposes described in this Privacy Policy. We do not disclose, trade, or otherwise transfer your opt-in information to outside parties. This includes affiliates, partners, and any other third-party entities.

The only exceptions are:

• Service providers who assist us in delivering SMS messages (e.g., our messaging platform), who are contractually bound to use your data only for delivering our messages
• When required by law, regulation, legal process, or governmental request

We retain your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by law. When you opt out of our SMS program, we will promptly cease sending messages and remove your phone number from our active messaging list.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected data from a minor, we will take steps to delete it promptly.

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date. Your continued use of our website and services after changes are posted constitutes your acceptance of the revised policy.

If you have questions or concerns about this Privacy Policy or our data practices, please contact us:

• Business: BB5Star Solutions
• Email: bb5starsolutions@gmail.com
• Website: bb5starsolutions.com