SMS Terms & Conditions

BB5Star Solutions ("we," "us," or "our") offers an SMS messaging program that provides reputation management-related communications to opted-in subscribers. By opting in to our SMS program, you agree to these SMS Terms & Conditions, in addition to our Terms of Service and Privacy Policy.

Program Name: BB5Star Solutions SMS Messaging Program

Business Name: BB5Star Solutions

Website: bb5starsolutions.com

Support Email: bb5starsolutions@gmail.com

You may opt in to our SMS messaging program through the following methods:

• Website Chat Widget: By providing your mobile phone number inside the on-site chat widget on bb5starsolutions.com and affirmatively agreeing to receive text messages when prompted by our team or the assistant, you provide your express written consent to receive text messages from BB5Star Solutions. The chat widget is the only on-site SMS opt-in method.
• Paper/In-Person Opt-In: By providing your mobile phone number and signing a written consent form at events, consultations, or business meetings with BB5Star Solutions representatives.
• Keyword Opt-In: By texting a designated keyword (e.g., "JOIN" or "BB5STAR") to our designated short code or phone number as advertised in our marketing materials.

In all cases, you must take an affirmative action (confirming consent in the chat, signing a form, or sending a text) to opt in. Pre-checked boxes are never used. Consent is always separate from any purchase agreement.

By opting in, you may receive the following types of text messages from BB5Star Solutions:

Transactional Messages (if transactional consent is given):

• Appointment confirmations and reminders
• Service updates and status notifications
• Account notifications and alerts
• Review request reminders
• Reputation monitoring alerts (e.g., new review notifications)
• Service delivery confirmations

Marketing Messages (if marketing consent is given):

• Promotional offers and discounts
• Business tips and reputation management insights
• New service announcements
• Special seasonal or limited-time promotions
• Industry news and updates relevant to your business
• Event invitations and webinar notifications

You may opt in to transactional messages only, marketing messages only, or both. Each message type requires its own separate affirmative agreement.

Message frequency varies based on the type of messages you have opted in to receive:

• Transactional messages: Frequency varies based on your account activity and service plan. Typically 1–4 messages per month.
• Marketing messages: Approximately 1–4 messages per month.
• Combined total: Approximately 2–6 messages per month if opted in to both types. Frequency may vary.

Standard message and data rates may apply to messages sent and received as part of this program. These rates are determined by your mobile carrier and your wireless plan. BB5Star Solutions is not responsible for any charges imposed by your carrier for sending or receiving text messages.

Opting in to receive SMS messages from BB5Star Solutions is completely voluntary and is not a condition of purchasing any of our services.

You may engage our reputation management services without consenting to receive text messages. Your decision to opt in or opt out of SMS messaging will not affect your eligibility for or access to any of our services.

You may opt out of our SMS messaging program at any time using any of the following methods:

• Reply STOP: Text STOP to any message you receive from BB5Star Solutions. You will receive a one-time confirmation message confirming your opt-out, and you will no longer receive SMS messages from us.
• Email: Send a request to bb5starsolutions@gmail.com with the subject line "SMS Opt-Out" and include your phone number.
• Contact Us: Call or email us using the contact information in Section 12 below.

After opting out, you may receive one final confirmation message. No further messages will be sent unless you re-enroll.

To re-enroll after opting out, message us through the chat widget on our website or text the designated keyword to our number.

If you need assistance with our SMS program, you may:

• Reply HELP: Text HELP to any message from BB5Star Solutions to receive information about the program and how to opt out.
• Email: Contact us at bb5starsolutions@gmail.com
• Website: Visit bb5starsolutions.com

BB5Star Solutions and all participating mobile carriers (including but not limited to T-Mobile, AT&T, Verizon, Sprint, U.S. Cellular, and others) are not liable for delayed or undelivered messages. Message delivery is subject to effective transmission by your mobile carrier and network conditions beyond our control.

Carriers are not responsible for the content of messages sent through our SMS program. Carrier participation is not an endorsement of BB5Star Solutions or our services.

BB5Star Solutions will never sell, rent, lease, or share your phone number or SMS opt-in consent information with any third parties for their own marketing purposes.

Your phone number and consent status are used exclusively by BB5Star Solutions for the purposes described in these SMS Terms. We do not disclose, trade, or otherwise transfer your opt-in information to outside parties, including affiliates, partners, or any other third-party entities.

The only exceptions are:

• Service providers who assist us in delivering SMS messages (e.g., our SMS platform vendor), who are contractually bound to use your data only for delivering our messages and are prohibited from using it for their own purposes.
• When required by law, regulation, legal process, or governmental request.

For full details about our data practices, please see our Privacy Policy.

You must be at least 18 years of age to opt in to our SMS messaging program. By opting in, you confirm that you are 18 years of age or older. BB5Star Solutions does not knowingly collect phone numbers from or send messages to individuals under the age of 18.

If you have questions about our SMS program, these terms, or need support, please contact us:

• Business: BB5Star Solutions
• Email: bb5starsolutions@gmail.com
• Website: bb5starsolutions.com
• SMS Help: Reply HELP to any message from BB5Star Solutions
• SMS Opt-Out: Reply STOP to any message from BB5Star Solutions

We may update these SMS Terms & Conditions from time to time. Changes will be posted on this page with an updated effective date. Your continued participation in our SMS program after changes are posted constitutes your acceptance of the revised terms.